Retropolitics
Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return conditions
To be eligible for a return, the item must be in the same condition as when received — unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, you can contact us at info@luvo-paris.com.
Please note that returns must be sent to the following address: the return address will be provided to you when you contact our customer service.
If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned without prior request will not be accepted.
For any questions regarding a return, please feel free to contact us at info@luvo-paris.com.
Damaged or incorrect items
Please inspect your order upon receipt and contact us within 48 hours of delivery if the item is defective, damaged, or if you received the wrong item. We will assess the issue and take necessary action. We cover costs if the item was damaged during transport.
Exceptions / Non-returnable items
Returns are not accepted for personalized products (special orders or customized items). Please feel free to contact us if you have any questions or concerns about a specific item.
Exchanges
The fastest way to receive a replacement item is to return the one you have, then place a new order once the return is accepted.
Refunds
We will inform you once we have received and inspected your return, and let you know if the refund is approved. If so, the refund will be automatically processed via your original payment method within 10 business days. Please note that processing by your bank or credit card company may take a little longer.
If more than 15 business days have passed since your return was approved, please contact us at info@luvo-paris.com.
Return shipping costs
Return costs are borne by the customer. We do not provide prepaid return labels. No shipping fees will be refunded.
Contact
If you have any questions regarding our privacy policy or your return rights, please contact us:
Website name: Luvo-Paris
Company name: G.Heijnen
Registration number: 90881311
Address: Geraniumstraat 60, 1214 HW Hilversum, Netherlands
Phone: +31 97010209300
E-mail: info@luvo-paris.com
Opening hours: Monday – Friday: 09:00 – 17:00
Contact us here: Contact page