FAQ – Frequently Asked Questions
FAQ – Frequently Asked Questions
What is your return and exchange policy?
You can return items within 30 days of receipt for a refund or exchange. To start a return, please contact our customer service. Return shipping costs are the responsibility of the customer.
What are your delivery options and their costs?
We offer free standard delivery on all orders. Delivery usually takes between 5 and 12 business days, depending on the destination. Currently, express delivery is not available.
How long does it take to receive my order?
Delivery times vary depending on location and our logistics partners. In most cases, orders are delivered within 5 to 12 business days. The estimated delivery date will be indicated at checkout.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, as well as other secure payment methods.
Do you offer discounts or promotional offers?
We regularly offer promotions and special discounts. Subscribe to our newsletter or follow us on social media to stay informed.
How can I know if an item is available?
Our site displays real-time stock updates. If a product can be added to the cart, it means it is in stock. In case of inventory errors, customers will be informed promptly.
How to choose the right size?
Each product page contains a detailed size guide to help you choose the best size. If you need further assistance, our customer service is at your disposal.
Are the products authentic?
Yes, we source from trusted suppliers and apply strict quality controls to ensure product authenticity.
Do you offer guarantees?
We guarantee the quality of our products. In case of any issues, please contact our customer service – we will do what is necessary to resolve the problem as quickly as possible.
Can I track my order?
Yes, once your order is processed and shipped, a tracking number will be provided. You can check the status of your order via our tracking portal.
What should I do if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact our support immediately with a description and photos. A replacement will be arranged at no additional cost.
Do you offer free delivery?
Yes, delivery is free on all orders.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this period, cancellation may no longer be possible as processing may have started. To request a cancellation, please contact our support as soon as possible.
Is my payment information secure?
Yes, we use advanced encryption and security protocols to ensure the confidentiality and protection of your payment information.
Do you have a physical store?
We operate exclusively online and do not have a physical store.
Do you offer gift wrapping or gift cards?
At the moment, we do not offer gift wrapping services or gift cards.
Store name: Luvo-Paris
Company name: G.Heijnen
Company registration number: 90881311
Address: Geraniumstraat 60, 1214 HW Hilversum, Netherlands
Phone: +31 97010209300
E-mail: info@luvo-paris.com
Opening hours: Monday – Sunday: 09:00 – 17:00
Contact us: Contact page