privacy policy
Privacy Policy
Last updated: 19-04-2024
This Privacy Policy describes how Luvo Paris (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through our website (the "Site") or when you communicate with us regarding the Site (collectively, the "Services").
For the purposes of this policy, "you" and "your" refer to any user of the Services, whether a customer, site visitor, or other person whose information we have collected in accordance with this Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take all measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The type of information collected depends on your interaction with us.
In addition to the specific uses mentioned, we may use your information to communicate with you, improve our Services, comply with our legal obligations, enforce our terms and conditions, and protect the Services, our rights, as well as those of our users or third parties.
What personal information do we collect?
The type of personal information we collect depends on your interaction with the Site and Services. By "personal information," we mean any information that can identify you or be linked to you.
Information you provide to us directly:
• Contact details: name, address, phone number, email
• Order information: name, billing address, shipping address, payment confirmation
• Account information: username, password, security questions
• Customer support: information you provide to us via messages or forms
Some features of the Site require you to provide us with this data. If you refuse, you may not be able to access certain parts of the Site.
Information about your use of the Site
We may automatically collect data about your use of the Services ("Usage Data") using cookies, pixels, or similar technologies. This includes information about your device, browser, IP address, network connection, and your interactions with our Site.
Information obtained from third parties
We may receive information about you from third parties, including:
• Technical service providers and Site partners
• Payment processors: to process your payments (credit card, billing address, etc.)
• Tracking technologies (cookies, web beacons, third-party SDKs...)
This information is processed in accordance with this Privacy Policy. Please also see the "Third-Party Sites and Links" section.
How we use your personal data
• Provision of products and services
• Marketing and advertising
• Security and fraud prevention
• Communication with you and service improvement
Cookies
Like many sites, we use cookies. To learn more, please check your browser settings or our cookie policy.
You can configure your browser to refuse or delete cookies.
Disclosure of your personal data
We may share your personal information with third parties in the following cases:
• Service providers acting on our behalf
• Business and marketing partners
• Subsidiaries of our company
• Legal or regulatory authorities, if required by law
We do not share your sensitive data without your explicit consent and do not use it for profiling purposes.
Third-Party Websites and Links
Our Site may contain links to third-party sites. We are not responsible for their practices. Please review their privacy policies before providing your data.
Children's data
Our Services are not intended for children. We do not knowingly collect information about minors. If you are the parent or guardian of a child who has shared their data, please contact us for deletion.
Data security and retention
We implement reasonable measures to protect your data. The retention period depends on our legal obligations, the need to maintain an active account, or to resolve disputes.
Your rights
Depending on your place of residence, you may be entitled to the following rights:
• Right of access
• Right to deletion
• Right to rectification
• Right to object to sharing or targeted advertising
• Right to restriction of processing
• Withdrawal of consent
• Right to appeal
• Management of communication preferences
You can exercise these rights by contacting us using the details below.
Complaints
For any complaints regarding the processing of your data, please contact us. If you are not satisfied with our response, you may contact your local data protection authority.
International users
If your data is transferred outside your country, we ensure this is done via recognized mechanisms (Standard Contractual Clauses or equivalents), unless the recipient country guarantees an adequate level of protection.
Contact
For any questions regarding this Privacy Policy or to exercise your rights, please contact us:
Website name: Luvo-Paris
Company name: G.Heijnen
Registration number: 90881311
Address: Geraniumstraat 60, 1214 HW Hilversum, Netherlands
Phone: +31 97010209300
E-mail: info@luvo-paris.com
Opening hours: Monday – Friday: 09:00 – 17:00
Contact us here: Contact Page